Issue link: https://resources.tangoanalytics.com/i/1529507
©2024 Tango CONFIDENTIAL - Not for publication or distribution FACILITY MANAGER OVERRIDE FMs Have the Power • "Unlock" the Work Order, giving the same access as the Providers o Includes Acceptance & Work Complete actions • Also opens the Pause SLA and Update Matrix/Priority actions • FM Override can be configured as a default o Remove the need to click the action 29