Issue link: https://resources.tangoanalytics.com/i/1473724
Copyright ©2022 Tango. All rights reserved. Breaking the Maintenance Bottleneck: How to Streamline Maintenance at Scale 4 But what if the maintenance is more urgent? Maybe that HVAC system is actually broken, and you're stuck without air conditioning in a Dallas heat wave. Or perhaps a mission- critical asset is down, and every hour of downtime means lost revenue or missed deadlines. A fuel pump is malfunctioning. The self-checkout system isn't working. Maybe there's a problem with your inf rastructure that's rapidly getting worse—like a burst pipe in an upper floor of your corporate offices. In instances like these, facility managers tend to develop their own informal (and undocumented) methods to work around the bottleneck and ensure the work gets done quickly. They lean on personal connections. They text a vendor they know. Tap the shoulder of the employee who has the most relevant experience. They may reference a spreadsheet only they understand, or pull warranty information f rom a complicated system of filing cabinets. As a result, there's a complete breakdown of process and often no visibility into the work. The only people who know the work is being done and who it's being done by are the ones making the phone calls, sending the emails, and turning the wrenches. That's not a great way to manage any of your assets, but for some, it creates a much larger issue: you may have to prove the work has been done. Suppose there was an equipment failure that led to a toxic spill, and now the EPA is involved. Or perhaps a revolving door malfunctioned and caused an injury, and you have to prove you've been performing preventive maintenance. If your maintenance records aren't accessible because work is being assigned and completed through informal processes, much larger problems can arise at any moment. Using informal processes to work around a maintenance bottleneck really just creates a new bottleneck: the informal process. Other employees can't replicate what was done or translate it to another facility. And everyone has to either ask around to find out what you did with an asset last time or create a new informal process on the spot. Which is especially problematic when you have multiple campuses, stores, or clinics.