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Breaking the Maintenance Bottleneck: How to Streamline Maintenance at Scale
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The thing most maintenance
bottlenecks have in common
When projects get off track, it's easy to point fingers. But
often, the problem isn't the people involved. It's the process—
or lack thereof. Your facility manager uses their f ront end
request tool to create a work order...and then it falls into the
abyss.
In facility management, people often can't get the
information they need to make decisions or even route the
work to the right personnel. There's no clear delineation of
responsibilities, so the project stalls in a "no man's land." It's
no one's fault because it's no one's responsibility. There's no
ownership.
For example, an employee in Chicago probably isn't going
to research, contact, and coordinate with HVAC vendors
in Dallas to keep a work order moving. They don't know
anything about Dallas vendors, which ones the facility
has used in the past, or which ones the company has a
relationship with. Even if they're the person these requests
get directed to (presumably because they coordinate with
vendors in Chicago), it's natural for them to assume it falls
under someone else's responsibilities. So you wind up with
various employees who could handle a task playing hot
potato with your work order. And then you rinse and repeat
for each step.
Meanwhile, you're essentially deferring HVAC maintenance
by default. The work isn't making any progress and everyone
is focusing on other work orders.
