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Breaking the Maintenance Bottleneck: How to Streamline Maintenance at Scale
5
Why maintenance bottlenecks
become worse at scale
Ideally, every facility would be self-sufficient. Fully capable
of scheduling and performing maintenance and managing
assets on their own. Depending on how many locations you
have, it probably makes sense for pockets of them to have
some shared resources and overlapping organizational
structure. The same vendors may be able to serve them, so
it might be most practical for the same people to coordinate
who to source labor, materials, and assets f rom.
But when you have maintenance bottlenecks, acquiring new
sites, facilities, and businesses tends to increase the strain on
them, rather than promote independent (and consistent)
maintenance ecosystems. The bottlenecks go with you to the
new location.
Suppose you own a fast-food chain. You have one veteran
employee flipping burgers at your main restaurant. They're
your burger expert, but you have other kitchen employees
who can handle the work, too. You obviously can't expect
your star burger flipper to operate an unlimited number
of grills and manage an unlimited number of orders
simultaneously, or race between multiple kitchens to keep
up with demand at every location.
Unfortunately, large organizations often wind up treating
their facility management and administrative personnel
this way. Rather than establishing a clear delineation of
responsibilities at each location (or within each region), their
processes continue funneling work to people who don't
have local insights, access to asset information, or capacity to
translate their processes to additional locations.
