The Workplace Executive Playbook
The Business Case for Workplace Intelligence:
Tips on Elevating the Workplace as a
Strategic Asset
Space Reduction Without The
Cultural Erosion:
For many C-level leaders, the instinct in
2023–2024 was to cut real estate costs as
hybrid work hollowed out traditional office
use. What followed was often cultural
backlash: reduced collaboration,
inconsistent attendance, and
underwhelming RTO (return-to-office)
outcomes. The problem here wasn't
necessarily the downsizing, but doing so
without targeted insights.
Today's most resilient organizations try to
right-size with purpose. This means
analyzing detailed occupancy trends,
identifying underused zones, and
thoughtfully consolidating space. while
preserving elements of the office that
matter to company culture, namely team
connectivity, collaboration, and cultural
presence.
According to Tango's 2024 occupancy
study, only 14% of organizations had
optimized their space portfolios based on
actual utilization trends. Those that had
seen up to 30% in operational cost savings
Making Your Metrics Matter:
Reducing Vanity KPIs
Traditional space metrics such as
headcount per seat or leased square
footage no longer tell the full story. C-
suites need a modern, cross-functional set
of workplace KPIs that span finance,
employee experience, and sustainability:
Occupancy Density (actual usage vs.
capacity)
Booking Efficiency (ratio of booked
desks/rooms to actual use)
Collaboration Index (frequency of
multi-employee or cross-functional
bookings)
Energy-Per-Occupant (linking space
usage to sustainability)
No-Show Rates (gaps between
scheduled and attended time)
without a dip in employee satisfaction or
performance.
Executives should approach rightsizing as
an ongoing, data-informed process that
aligns square footage with strategic
priorities and workforce needs.
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