Case Studies

tangoanalytics.com 1 + CASE STUDY: FERGUSON Ferguson Enterprise is the largest commercial and residential plumbing wholesaler in the U.S. and has 31,000 associates across 1,600 locations. They are headquartered in Newport News, Virginia and completed a new 260,000 sq. ft. headquarter campus in 2020. NEW CAMPUS, NEW STRATEGY Just as it is important to replace old plumbing fixtures before they start causing problems, Ferguson found it is equally as important to have a resilient workplace strategy and technology in place to keep business flowing when the rest of the world seems to stop. In Summer of 2018, Ferguson broke ground on their new HQ3 campus, with the goal of evolving their innovative culture and modernizing their workplace. HQ3 was designed to encourage collaboration and engagement with open seating areas and adaptable, flexible areas for meeting and working. At the same time, Ferguson also began implementing tools and technology to foster mobility, flexibility, and engagement. They hired VIcom, a leading technology solutions integrator, to start the process of upgrading and installing new A/V technology to facilitate collaboration across the campus, and eventually company wide. With these new tools in place, the company was set up for success when the world stopped in March of 2020. COMPANY OVERVIEW "At Ferguson headquarters, working in a flexible and fluid manner had been already happening for the past several years. When the pandemic first started and everyone was trying to figure out remote work, for us, it was a matter of turning a couple of toggle switches on and enabling things we already had embedded and were familiar with." — John Wright Network Engineer, Ferguson FLUID AND FLEXIBLE FOR BUSINESS CONTINUITY It was an easy transition for most Ferguson associates who had access to all the communication, collaboration, and files they had become used to at the office. And while everyone was working from home, construction continued at the HQ3 Campus, which was completed in August 2020. But with the prospect, and need, for some associates to start heading back to the office, they found they were missing one very important piece of technology. With hybrid work now a critical part of the workplace, Ferguson associates would need a way to find and book desks when they were planning to be in the office. They also needed a solution for maintaining physical distance between workers at their desks, monitoring sanitization of any used workstations, and contact tracing. Ferguson turned to their trusted technology partner, VIcom to help them research and select the best workplace management software for their needs and requirements.

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