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Breaking the Maintenance Bottleneck: How to Streamline Maintenance at Scale
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There may only be one person who knows how to manage
your maintenance projects f rom start to finish. Or who has
handled a certain kind of task or asset. Maybe they're the
only one who knows where to find the information needed
to make decisions about assets. Or, as we discussed earlier,
there may be undocumented informal processes that leave
individual employees unsure where to begin and how to
proceed.
The more personnel, facilities, and maintenance work you
manage, the more disruptive these bottlenecks become.
(And you really better hope none of those people leave.)
Arguably, the biggest reason maintenance bottlenecks
become worse at scale is that you simply have more assets
to keep track of. Organizations often don't even know what
assets they have, let alone which ones are leased, under
warranty, or due for replacement. Making the wrong repair
or replace decision can cost your organization thousands
of dollars in unnecessary expenses, but without crucial
information like an asset's work order history, your team
can't make informed choices. In order to avoid making poor
decisions, though, workers are stuck using the bottleneck,
requesting information f rom or deferring decisions to the
same person.
So, how do you break these bottlenecks? What's the key
to managing facilities at scale? Increase visibility. Leverage
automation.
