Tango Maintenance

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Page 0 of 1 1 TANGO MAINTENANCE Retaining the desired standard of quality for buildings, assets and equipment is critical to the ongoing functioning and minimal disruption of your organization's core business. Many organizations have discovered that seamless planning cou- pled with scheduled maintenance can cut operations and facilities maintenance costs by up to 15% as well as extend the life of their assets. Facilities organizations of all types benefit f rom Tango's management of the entire location lifecycle, which helps better inform maintenance decisions and actions. OPERATIONS Submit issues easily. Easily log corporate employee or retail store manager service requests through an easy-to-use and mobile-f riendly interface: · Accessible through mobile devices to simplify the request process and submit issues rapidly for immediate remediation. · Updates provided so user will always know the status of the request and the work order, as well as notification of when technician is scheduled to arrive. · Tracks all requests so employees avoid making duplicate requests for the same issue. · Easy to use tool allows user to focus on their work with minimal disruption. Call center. Manage all maintenance calls in a central location and issue tickets across the entire organization: · Supports internal facility maintenance calls and vendor call centers. · Troubleshoot and classify issues correctly according to problem type, Not to Exceed, and Service Level Agreements. · Manage calls and issue tickets across the enterprise. · Provide visibility into all the statuses, including open requests and open work orders. Facilities Manager. Visualize all scheduled and reactive maintenance to ensure assets are being properly serviced and maintained: · Assess performance at an individual vendor level. · Approve estimates and invoices and generate work orders. · Manage the remediation of reactive maintenance issues to ensure assets are up and running quickly and cost effectively. · Ensure assets are proactively maintained to prevent breakdowns, reduce maintenance costs, and prolong asset lifecycles and ROI. Connect with vendors. Connect and share critical information within a specific context and timef rame to help streamline activities and provide transparency: · Give vendors access to a designated portal to receive and accept new work orders and submit invoices for completed work. · Allow vendors to leverage the portal across all Tango customers. Anytime anywhere access. Provide workers in the field with a quick, simple method to submit change orders, interact with vendors, and report on any location issues: · Access Service Requestor, Facilities Manager and Vendor capabilities f rom the field. · Intuitive user experience means store managers, facilities professionals, and service providers can work anywhere so maintenance issues are resolved quickly and cost effectively. · Share photos, closeout forms, notes, as well as private and public chats to communicate with requestors or facility managers. MAINTENANCE BUDGETING & COST MANAGEMENT Manage budgets in real time. Align portfolio-level maintenance and project-level budgets while tracking expenditures in real-time: · Develop a holistic facilities project for a location, apply a tem- plate and create one-to-many maintenance budgets, includ- ing detailed line items covering expense and capital items. · Track incoming invoices and work orders to capture spend versus budget at a line item level, facility level, and at a program level. · Provide visibility into spend in real time, and stay on top of money spent on repairs versus replacement. SERVICE REQUESTS Request. Quickly capture and categorize maintenance service requests to ensure remediation follows policy and utilizes the right vendor: · Rapidly submit service requests f rom the field with mobile-first capabilities. · Provide visibility into previous requests and eliminate duplicates and errors. Validate. Review asset histories, landlord/tenant responsibilities and store strategies to optimize decision making while enforcing SLAs and NTEs: · User-f riendly smart solution does not require the requestor to have prior knowledge of the issue at hand. · Consolidate lifecycle information to determine of how to proceed vis-à-vis tenant/landlord responsibility, warranty

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