Datasheets

tangoanalytics.com 2 info, asset information, work order history, spending, and scheduled maintenance. · Factor in location strategy, including renewal and relocation decisions, and avoid fixing issues on locations that will be closed. INTELLIGENT VENDOR SELECTION & ROUTING Issue matrix. Route issue to the correct vendor based on established selection criteria: · Leverage multi-level lists to help identify the issue, problem code, vendor acceptance code, NTE, impacted area, SLA, and whether it is an expense or capital expenditure. · Route requests to the preferred vendor based on predetermined factors. · Categorize work by type and inform system governance. Select vendor and dispatch. Streamline vendor decisions by preferences, geographies and trade, then dispatch rapidly: · Review asset histories, landlord/tenant responsibilities and store strategies to optimize decision-making while enforcing SLAs and NTEs. · Enforce predetermined vendor preferences to reduce human mistakes. · Add missing vendors as well as suggest vendor by trade. WORK ORDERS Create, assign, and track. Control and reduce maintenance costs through intelligent routing and enforcement of vendor Service Level Agreements: · Configure workflows, notifications, and forms to create a work order process that matches how your organization works. · Create one-to-many work orders based on service requests. · Establish controls by ensuring vendors comply within acceptance windows and assign appropriate technicians. · Seamlessly link to Service Level Agreements (SLAs) to enforce standards and increase efficiency. Select vendor and dispatch. Streamline vendor decisions by preferences, geographies and trade, then dispatch rapidly: · Review asset histories, landlord/tenant responsibilities and store strategies to optimize decision-making while enforcing SLAs and NTEs. · Enforce predetermined vendor preferences to reduce human mistakes. · Add missing vendors as well as suggest vendor by trade. SCHEDULED MAINTENANCE Reduce cost and extend asset life. Proactive scheduling of preventative maintenance activities reduce reactive maintenance issues and extend asset lifecycles: · Set up recurring maintenance based on vendor contracts, geography, and scope of work, while enforcing procedural compliance and quality. · Avoid equipment downtime through proactive asset care, leading to longer asset lifecycles and higher ROA. TANGO MAINTENANCE (CONTINUED) To learn more about Tango Maintenance, visit tangoanalytics.com · Reduce costs and improve efficiency by managing the interrelationship between active and preventative maintenance. INVOICING & APPROVALS Invoicing. Align costs with work orders and maintenance budgets through electronic invoice submittal and coding: · Enable vendors to fill out individual invoices and attach documentation and back-up, electronically in the system. · Avoid annual account coding of invoices by harvesting details resident in the system. · Split costs against assets and allocate from one to many assets. Approvals. Deliver the right document to the right person in the right sequence through an automated invoice approval process that enables you to define the chain of authority for approval: · Ensure the proper approval workflow is followed every time. · Speed approvals, avoid mistakes, protect sensitive information, and increase collaboration. · Create an automated "paper trail" to provide transparency throughout entire process. VENDOR MANAGEMENT & PERFORMANCE Track vendor information. Manage proactive and reactive vendors through a centralized solution: · Store vendor documentation including letters of insurance and bonds. · Integrate certified vendors from other solutions, including your financials system. · Track vendors across offices and geographies to better align with a diverse portfolio. Track vendor performance. Understand which facilities partners are performing well and which are not: · Ensure work is completed to satisfaction before closeout and gather vendor performance data in real-time through advanced surveying capabilities. · Track performance trends over time from a cost, SLA, NET, and requestor satisfaction standpoint to inform future vendor selection. ASSET MANAGEMENT Centralized repository for all asset information. Categorize assets, document status and track conditions over the entire lifetime: · Track key asset information, including type, book value, age, original cost, expected life, and work order history. · Attach key documentation related to assets, including SLA, warranties, and health and safety documents to ensure compliance with terms and legislation. · Assign assets to locations, including buildings, floors, or spaces. Optimize performance, minimize costs. Protect Investment and increase return on assets through aggressive analyses: · Leverage key asset information to inform strategy, including routing, approvals, and repair versus replace decisions. · Prevent breakdowns, reduce maintenance costs, and prolong asset lifecycles resulting in increased ROI.

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