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The Occupancy Tracking Maturity Model
9
Use case breadth
In our occupancy tracking study, we asked
enterprises to indicate how strongly 11 different
occupancy tracking use cases aligned with their
business needs. Every use case on our list had
moderate, significant, or high alignment with at
least two thirds of respondents. But another survey
question revealed that none of the major
enterprises we surveyed were using occupancy
tracking for more advanced use cases—they were
all, at most, using it for space optimization.
Many of these organizations considered themselves
"fairly mature" when it came to occupancy tracking,
but they weren't using it to:
Optimize hybrid work or RTO initiatives
Support building security
Increase sustainability
Lower maintenance costs
Improve the employee experience
Adjust strategic goals
And given that nearly a third (29%) of these
organizations had occupancy sensors, and most
(56%) had at least two sources of occupancy data,
it would seem that the problem isn't necessarily a
lack of data, but rather, an inability to act on that
data. They may be held back by analytics
capabilities or practices, or perhaps organizational
buy-in. But in any case, enterprises want what
occupancy tracking can provide, but don't know
how to get those results.
As organizations perform more sophisticated and
frequent analysis, transform their occupancy data
into new formats, and trust it to serve as a
foundation for decision-making, they'll recognize
more mature use cases. Alternatively, the benefits
of advanced occupancy tracking use cases can fuel
the necessary growth to support them.
Now let's put it all together into a model you can
use to evaluate your own organization's occupancy
tracking maturity.
