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Physical space has always represented one of an
organization's greatest expenses. But in recent
years, new work models, norms, and technologies
have enabled some employers to dramatically
reduce their real estate costs and carbon footprints
without impacting productivity, performance, or
satisfaction. They're leaner and more agile than
competitors that are still anchored to underutilized
space—because their space and people are aligned.
These opportunities only present themselves when
companies understand how people use their space.
Some of the greatest opportunities to reduce costs
and increase efficiency are rooted in optimizing
office space based on occupant usage. And in that
regard, most organizations still have a long way to
go.
At the end of 2024, Tango conducted a study to
learn how leading enterprises are using occupancy
tracking in the workplace. We surveyed directors of
real estate, HR, facilities management, and other
roles that had significant control over investments
in workplace technology at enterprises with at least
$1 billion in annual revenue. Some of these
companies had several layers of occupancy tracking
technology—badge scanning systems, desk
booking software, occupancy sensors, and BMS
software—but most had at least two. When asked
to estimate their organization's maturity in regard to
occupancy tracking, not a single respondent felt
their company was "very mature."
The Occupancy Tracking Maturity Model
Introduction
Every office-based organization wants to maximize the value their physical space provides. Real estate is
a huge investment, so employers want to use their workplaces in ways that best align with their business
goals. But even the world's largest, most successful enterprises struggle to optimize their space. Many are
still paying for a significant amount of underutilized space. And their space allocations and office
configurations are inhibiting, rather than supporting, their hybrid work initiatives and return-to-office
mandates.
They were all just scratching the surface of what's
possible with occupancy tracking.
As a leading provider of IWMS software, including
space management and occupancy analytics
solutions, Tango has always taken a technology-
agnostic approach to workplace optimization that
meets organizations where they're at. But we also
recognize how this lack of occupancy tracking
maturity is holding enterprises back, and what
they'd gain with better data collection, greater
analytics capabilities, and more realized value.
Using the findings from our Enterprise Occupancy
Tracking Report and decades of experience building
integrated workplace management systems, we
developed a model for measuring and
understanding an organization's occupancy tracking
maturity.
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