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Breaking the Maintenance Bottleneck: How to Streamline Maintenance at Scale
9
Nobody has to have the same conversations multiple
times, either. With every work order, employees can see the
discussions that have already taken place, so they can get
up to speed and make sure they aren't asking questions that
have been answered before.
SAMPLE WORK ORDER MESSAGES IN TANGO MAINTENANCE
TECHNICIAN REQUESTER FACILITIES TEAM
SERVICE REQUESTED
Your Service Request has
been received and your
facilities team is responding.
SERVICE REQUESTED
SR3498 Received:
Issue Type_, Problem Code_,
Impacted Area_, Description_
VALIDATION
Your Service Request has
been validated and a Work
Order has been initiated.
VENDOR SELECTION
Your Work Order has been
dispatched to ABC Vendor.
WORK ASSIGNMENT
WO8496 Received:
Issue Type_, Problem Code_,
Impacted Area_, Description_,
Vendor Accept_, NTE_, SLA_
APPOINTMENT
Your Maintenance Appointment has been scheduled.
RESOLUTION
Your Work Order has been resolved. Please rate your experience.
