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Combining three products also means attempting to reconcile
three Service Level Agreements (SLA), which will likely vary
greatly in terms of scope and responsibilities. If something
stops working, the reason may be unclear. Is it the individual
product or is it some combination of two or three of the
products? And if it is a shared error, which SLA is on the hook?
This also introduces a series of questions related to ownership.
Who is the primary owner of Level 1 and Level 2 support? Is
there an internal owner for each of the three systems, and how
will you coordinate their activities in response to any issues?
Who manages documentation and training materials?
WHY MULTIPLE SOLUTIONS DON'T ADD UP
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