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tangoanalytics.com 2 MAINTENANCE BUDGETING & COST MANAGEMENT SERVICE REQUESTS Request. Quickly capture and categorize maintenance service requests to ensure remediation follows policy and utilizes the right vendor: • Rapidly submit service requests from the field with mobile-first capabilities. • Provide visibility into previous requests and eliminate duplicates and errors. Validate. Review asset histories, landlord/tenant responsibilities and store strategies to optimize decision making while enforcing SLAs and NTEs: • User-friendly smart solution does not require the requestor to have prior knowledge of the issue at hand. • Consolidate lifecycle information to determine of how to proceed vis-à-vis tenant/landlord responsibility, warranty info, asset information, work order history, spending, and scheduled maintenance. • Factor in location strategy, including renewal and relocation decisions, and avoid fixing issues on locations that will be closed. To learn more about Tango Maintenance, visit tangoanalytics.com Manage budgets in real time. Align portfolio-level maintenance and project-level budgets while tracking expenditures in real-time: • Develop a holistic facilities project for a location, apply a template, and create one-to-many maintenance budgets, including detailed line items covering expense and capital items. • Track incoming invoices and work orders to capture spend versus budget at a line item level, facility level, and program level. • Provide visibility into spend in real time, and stay on top of money spent on repairs versus replacement. INTELLIGENT VENDOR SELECTION & ROUTING Issue matrix. Route issue to the correct vendor based on established selection criteria: • Leverage multi-level lists to help identify the issue, WORK ORDERS Create, assign, and track. Control and reduce maintenance costs through intelligent routing and enforcement of vendor Service Level Agreements: • Configure workflows, notifications, and forms to create a work order process that matches how your organization works. • Create one-to-many work orders based on service requests. • Establish controls by ensuring vendors comply within acceptance windows and assign appropriate technicians. • Seamlessly link to Service Level Agreements (SLAs) to enforce standards and increase efficiency. Select vendor and dispatch. Streamline vendor decisions by preferences, geographies and trade, then dispatch rapidly: • Review asset histories, landlord/tenant responsibilities and store strategies to optimize decision-making while enforcing SLAs and NTEs. • Enforce predetermined vendor preferences to reduce human mistakes. • Add missing vendors as well as suggest vendor by trade. problem code, vendor acceptance code, NTE, impacted area, SLA, and whether it is an expense or capital expenditure. • Route requests to the preferred vendor based on predetermined factors. • Categorize work by type and inform system governance. Select vendor and dispatch. Streamline vendor decisions by preferences, geographies and trade, then dispatch rapidly: • Review asset histories, landlord/tenant responsibilities and store strategies to optimize decision-making while enforcing SLAs and NTEs. • Enforce predetermined vendor preferences to reduce human mistakes. • Add missing vendors as well as suggest vendor by trade.

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